The Ethical Response Safety Training from Rod Catterall & Associates was the best Ive attended in 20 years of service. The course content was releveant, with new material and of a hifgh standard. The balance between theory, discussion & activities was appropriate and the presenters delivery was excellent also. Overall the course was highly worthwhile & applicable.Residential Support Worker DHS Grampians Region
I would highly recommend the Ethical Response Safety Training from Rod Catterall & Associates, the balance between theory, discussion & activities was appropriate and the presenters delivery was excellent. Overall the course was highly worthwhile & applicable. DHS Specialist Services Grampians Region
I would like to thank you for the great training session that was provided to Connections on Tuesday this week. All staff who attended the session found it most useful and very informative. This is such a grey area in regards to what people can and cannot do, and to have Bernie from the Rod Catterall & Associates (All Stars Group) come in and talk was reassuring to the staff and affirmed a lot of the teaching the Connections PBS group has been working with the greater Connections team, in regards to developing understanding in, i.e. self, environment, triggers, the role of a BSP and what is a restrictive practice etc.. All staff reported that Bernie was a great facilitator. So once again thank you and please thank Bernie, I will be taking the group feedback to the next Oakleigh Centre Managers Meeting and advising that all departments include this training in their training package for all staff next year. If you require any further information please do not hesitate in contacting me. Lexi Clarke, Acting Manager,Connections
I've heard feedback that some staff have been able to implement strategies discussed at training, which is an indication of the effectiveness of your training, well done. M Bayliss. Advanced Practitioner, Specialist Services (BIST) DHS Disability Client Services Eastern Region.
Thank you for such a great training day yesterday. I think the staff took away a number of great information and I hope they feel confident in using the alternate strategies you have provided them. K Harris Disability Workforce Development Unit. DHS Eastern Region
My communication skills have greatly improved since completing the course in "Conflict Resolution" its comforting to know that when confronted in a hostile manner I'm able to act confidently to defuse, or restrain and evict an offender in a non violent manner. " Sharyn Lang - Crowd Controller Australian General Security
The training I attended at Mackillops on evasive self defence was very educational & enjoyable, it gave me greater confidence and a framework with which to approach and manage potentially violent incidents and increased self assurance. Residential Care Worker - Mackillops Family Services
I found the course on Conflict resolution informative, realistic and direct to the point and it would suit the needs of individuals in todays growing violent society. Ivan - Crowd Controller
I liked the fact that it focused on getting away & self preservation which is something most other courses dont cover, I think it was fantastic. Janet Edlinger - Monash Youth & Family Servics
The instructor from RCA did a great job it would be a pleasure to have RCA presenting our next workshop in anger management. Rodney Hueston (Youth Worker) - Moreland City Council Melbourne
My confidence and knowledge in dealing with potentially violent situations has improved after participating in training on evasive self defence recently at Mackillops. The trainer Rod made it enjoyable and kept me interested all day. Admin & Reception - Mackillops Family Services
